SUPPORT
24/7 monitoring, SLA-backed response times, and direct access to the engineers who built your environment. No call-center scripts, no tier-one runarounds.
24/7
Always-on coverage
< 15 min
Critical response time
99.9%
Uptime SLA
L3+
Senior engineers only
SUPPORT TIERS
Three plans, all with direct engineer access. Choose what fits your operational risk.
ESSENTIAL
For non-critical environments and dev workloads.
PROFESSIONAL
For production environments and most enterprise clients.
ENTERPRISE
For mission-critical and regulated environments.
WHAT'S COVERED
Continuous visibility on firewalls, network, and security infrastructure.
Triage, containment, and remediation by the engineers who know your stack.
Scheduled firmware and OS updates with rollback plans built in.
Rule changes, ACL tuning, and configuration management.
Uptime, incident summaries, and security posture in plain English.
Phone or portal — you reach the people who configured your systems.
HOW IT WORKS
REPORT
Open a ticket
Portal or phone — whatever's fastest.
TRIAGE
Auto-routed in minutes
Routed by severity directly to an on-call engineer.
RESOLVE
Engineer takes action
Hands-on remediation, not a script-reading first responder.
CLOSE
Written post-mortem
For every critical incident — what, why, what's next.
EXISTING CLIENTS
Sign in to your portal to open a new ticket or check status on an existing one.
Open portal →For active incidents on Enterprise plans. Skip the queue and reach the on-call engineer directly.
See your emergency contact in your contract.Talk to us about a support plan that fits your environment.